Website FAQ

Looking for answers? We’re hoping you’ll find what you’re looking for within the below FAQs, but we’re always here to help. Contact us directly if you still need some assistance after perusing our FAQs below. There’s also a Free On-Demand Webinar link at the bottom of this page that walks you through these processes on-screen.


How do I place an order?

  1. Click Shop.
  2. Click your category of interest.
  3. Click your item of interest.
  4. Click Add to Cart.
  5. Shopping Cart is viewable in upper right-hand corner.


How do I find Teflon™ SDS and TDS?

  1. Sign In to view all Teflon™ technical literature.
  2. Click Shop.
  3. Click Teflon™ Technical Literature.
  4. Click your area of interest (SDS, Fact Sheets, Teflon™ Price List, etc.).
  5. Find the document that you would like to download. Click the name, and the document will appear in a new browser tab for you to download.


How do I create a Favorites List?

The Favorites Lists from the old website are gone, but you can recreate your Favorites by using the Wish List.

  1. Click Account.
  2. Click Wish Lists.
  3. Click New Wish List.
  4. Add a name for the list and click Create Wish List.


To add products to your Wish List:

  1. Click Shop.
  2. Select a product and hover over the picture. Click Quick View. You can also click on the product to view the product page.
  3. Click Add to Wish List.
  4. Your Wish List will appear.
  5. Repeat to add additional products.


My addresses aren’t saved. What do I do?

Method 1:

  1. Your addresses may be gone. If so, you may have to recreate your Billing and Shipping addresses.
  2. At checkout, if the Billing Address is incorrect, check "I want a new Billing address."
  3. Fill out the information and Click "Save this to my address book."
  4. If you only want this address for billing, uncheck "I also want to ship to this address."
  5. Click Bill to this Address or Bill & Ship to this address.
  6. You can build a Shipping Address the same way.

Method 2:

  1. Sign in to your account.
  2. Click Account.
  3. Click Addresses.
  4. If you want to edit an existing address, click Edit on the address block. Change the information necessary, and click Save Address.
  5. If you want to add a new address, click the New Address block. Add all necessary information, and click Save Address.
  6. When checking out, you will be able to use the dropdown menus to assign the new or edited address to billing or shipping.


My username and password won’t work. What should I do?

  1. The old website used a username to sign in. The new website uses an email to sign in. The email on the account is the email saved from the old website (whichever email previously received order confirmations).
  2. Passwords were successfully transferred from the old website to the new.
  3. Try logging in with your email and password from the old website.
  4. If this does not work, you can click “Forgot your password?” next to the Sign In button. You should receive an email shortly after with directions to reset your password.
  5. If these methods do not work, call the office (302-366-8530), and we will gladly help!


Website New Features Webinar

This Free On-Demand webinar reviews the same step-by-step processes above—but live on-screen: The Webinar reviews how products and supplies are organized on our website, how to order most efficiently, how to add most-used items to your Wish List, and how to create and manage multiple Wish Lists.